One agent.
Every channel your customers reply on.
Voice, WhatsApp and SMS share the same agent, the same knowledge base and the same conversation history — so a caller who texts back never has to explain themselves twice.
Everything one messaging agent needs to cover
Not three separate bots bolted together — one agent that happens to be reachable by voice, WhatsApp and text.
One agent, three channels
Voice, WhatsApp and SMS all run on the same agent, so context never resets when a conversation changes channel.
Approved template messages
Send pre-approved WhatsApp templates for reminders, confirmations and status updates, any time you need to reach out first.
Freeform replies in the open window
Once a customer responds, the agent can reply freely inside the conversation window — no template required.
Human takeover, any time
A teammate can step into a live conversation, reply directly, then hand it back to the agent without losing history.
Knowledge-base grounded answers
Every reply is checked against the same documents and pages the voice agent already uses, so answers stay consistent.
SMS as a simple fallback
Reach contacts who prefer plain text with the same agent logic running quietly behind SMS.
A phone call that turns into a text thread without starting over
When it is easier for a caller to keep going by text, the agent continues the same conversation on WhatsApp or SMS — same context, same facts, same tone.
- Carries context from the call straight into the chat thread
- Sends confirmations, links and documents that are awkward to read aloud
- Keeps one history per customer across every channel they use
Let your team take over a conversation, then quietly hand it back
Some conversations need a person. A teammate can open any WhatsApp or SMS thread, reply directly, and return control to the agent whenever they are done.
- Full history is visible the moment a teammate opens the thread
- Takeover and hand-back happen in one action, no re-briefing needed
- The agent picks the conversation back up with complete context
Never make a customer repeat themselves
Whichever channel a conversation starts on, it stays one conversation — one history, one set of facts, one agent.
Same agent, same knowledge base, same conversation history — behind every channel your customers reach out on.
Common questions about messaging
Your messaging channels connect to the same agent that answers your voice calls, so template and freeform WhatsApp messages, plus SMS, all come from one connected setup.
Meet your customers on the channel they already use
Set up WhatsApp and SMS for your agent alongside voice, and see one history for every conversation.