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Multi-Channel

Voice, WhatsApp, Telegram
— one agent everywhere.

Meet customers on the channel they open. Calling, messaging, and follow-ups share the same brain, memory, and analytics.

Voice + WhatsApp + TelegramShared agent memory
Multi-channel inbox
One agent · every surface your customers use
  • Voice
    Inbound · outbound
    Live
  • WhatsApp
    Calling · messaging
    Live
  • Telegram
    Bots · chats
    Live
  • SMS · Email
    Follow-ups
    Live
  • Web
    Widget · chat
    Live
Channels

Meet customers on every line they use

Voice, WhatsApp, Telegram, SMS, email, and web — orchestrated as one multi-channel system, not a pile of disconnected tools.

Voice that still leads

Inbound and outbound calling stay first-class — with the same agents, memory, and analytics as every other channel.

WhatsApp calling & messaging

Reach customers where they already chat — conversational messaging plus WhatsApp calling when voice fits better.

Telegram bots & chats

Deploy agents on Telegram for notifications, support, and structured conversations alongside your phone stack.

SMS & email follow-ups

Close the loop after a call or missed connection with SMS and email cadences tied to the same lead.

One agent, many surfaces

Reuse prompts, tools, and knowledge across channels instead of rebuilding a separate bot for each app.

CRM & web widget

Sync context into your CRM and embed a web widget so website visitors get the same brand of AI.

Voice + WhatsApp

Start on a call, finish in chat — or the other way around

Hand off between calling and messaging without losing context. WhatsApp calling and chat sit next to classic phone so customers pick the medium that fits.

  • WhatsApp messaging for confirmations and nurture
  • WhatsApp calling when a live voice moment matters
  • Shared memory across the conversation thread
Voice call

“Thanks for calling — I can book you Thursday at 3pm or send a WhatsApp confirmation now.”

WhatsApp

Confirmation sent · calendar link attached · same agent memory

Telegram & more

Telegram, SMS, email, and web — same brain

Add the surfaces your audience already uses. Agents reuse knowledge, tools, and policies so quality stays consistent.

  • Telegram bots for support and proactive updates
  • SMS and email for reliable follow-ups
  • Web widget for on-site conversations
Telegram · support bot
Where is my delivery?
Tracking #BEK-4421 — out for delivery today. Want a call if it slips?
Omnichannel

One platform. Every channel your customers already open.

Famulor 2.0 connects voice, WhatsApp, Telegram, SMS, email, and web so agents feel consistent — and ops stays in one place.

Less tool sprawl. More conversations that actually convert.

FAQ

Common questions about multi-channel

Voice (inbound/outbound), WhatsApp messaging and calling, Telegram, SMS, email, and web widget — exact availability depends on your region and plan. Book a demo for the current matrix.

Run every channel from one platform

Connect voice, WhatsApp, Telegram, and more — then let agents carry context across the whole journey.